Delivery Policy

Depending on product, supplier location, and capacity, TOSHZA may offer door-to-door courier delivery (including Internet Express / ShipLogic where enabled), PAXI or other pickup-point shipping, customer collection from the supplier with OTP verification, or other methods shown at checkout.

Availability is not guaranteed for every product or address. Fees depend on destination, parcel size, and the option selected at checkout.

Delivery and collection times shown on the platform are estimates, not guarantees.

Delays may arise from traffic, weather, supplier preparation, courier capacity, incorrect addresses, customer unavailability, or force majeure. Tracking displays and ETAs are operational estimates and may temporarily lag.

Provide accurate delivery or collection details and remain reasonably contactable.

Complete OTP, QR, or partner verification steps required for handover. Inspect goods on receipt where reasonably practicable and report issues promptly.

Customers choosing collection must collect within the stated window and bring required verification.

Uncollected parcels may be returned, cancelled, or handled under supplier and logistics rules, which may affect refund eligibility.

OTP/QR confirmation or partner tracking events are evidence of handover according to platform records, subject to investigation of credible contrary evidence.

Do not share OTP codes except as required to complete a legitimate fulfilment action. For supplier collection, share the OTP only with the supplier at handover.

Risk in goods generally passes on confirmed handover to the customer or authorised recipient, subject to mandatory consumer law.

Suppliers remain responsible for accurate packing and lawful shipping of their products unless TOSHZA expressly assumes a specific fulfilment role.

If a delivery cannot be completed, the courier may attempt redelivery or leave the parcel at an agreed pickup point according to the selected service.

Additional fees may apply for repeated failed attempts caused by incorrect addresses or customer unavailability.

Report missing parcels promptly with your order number. TOSHZA will investigate with the courier partner and process a replacement or refund where loss is confirmed.

Fulfilment support: support@toshza.co.za. The full Shipping, Delivery and Collection Policy is published in the Legal Documents package.