Refund Policy

Refunds are assessed against product condition, order status, delivery confirmation, and the reason for the request.

Approved refunds are processed back through the original payment method where the provider allows it.

Unless a listing states otherwise, customers should report damaged or incorrect goods within 7 days of delivery.

Change-of-mind returns may be accepted at supplier discretion and may exclude return shipping costs.

If goods arrive damaged, contact support with order number, photos, and packaging evidence as soon as possible.

TOSHZA may arrange a replacement, partial refund, or full refund depending on stock and supplier confirmation.

If you receive the wrong item, keep the item unused and contact support. We will coordinate collection or return instructions with the supplier.

Perishable goods, personal-care items opened after delivery, custom-made products, and digital goods are generally non-returnable unless defective or incorrectly supplied.

Items damaged by misuse after delivery are not eligible for refund.